Shipping & Returns
These conditions that make up our Shipping and Returns Policy are intended to regulate the operations of product shipments and returns in the online store of xstylishcollections.com. The purchase of any of our products, implies acceptance as a customer - user, without reservations of any kind, of each and every one of those present. We reserve at all times and without prior notice, the possibility of modifying these general conditions of contracting and use, as well as the particular conditions that may arise in a particular purchase case, by publishing said modifications in the store with the so that they can be known by all our customers and users, and keeping record of the date of such modifications.
Depending on the area in which you are, and the shipment you have chosen, the delivery times will be as follows, from the receipt of the order confirmation:
- In a maximum of 2-5 business days if you reside in Spain.
- In a maximum of 3-7 business days if you reside in Europe.
- In a maximum of 5-15 business days if you reside outside the European Union.
If the order is placed on Saturday, Sunday or holiday, it will be managed from the first operational working day.
The shipping costs are borne by the customer, he can choose the type of shipping he prefers before finalizing the purchase.
Apart from these shipping costs there may be customs or tax costs. In some non-EU European countries, as well as for those of the other continents, we do not have any type of control over the possible tariff taxes of each country, which can range from 10% to 30%; said taxes, if they exist, are paid directly at the destination by the client.
Returns are allowed, either in size, model or for any other reason.
Once your order is received, you have 15 calendar days from its reception to be able to change and / or return the products you want.
If you want to change your garment for another model, size or color, you will have to return the model you have received and place a new order.
To proceed with the return / change of size you must fill in the return section on the official website and we will tell you the steps to follow to proceed with the return.
The return costs are borne by the customer.
The garments must be in perfect condition and with their corresponding uncut label in order to proceed with the return.
Items must be returned in their original packaging to ensure they are properly protected in transit.
Swimsuits cannot be returned.
Beauty items, as well as cosmetics or perfumes cannot be returned or exchanged for hygiene purposes.
Accessories as well as earrings, necklaces and all items contained within accessories cannot be returned or exchanged.
The deadline for any return is 15 calendar days from the date of receipt of the product. We remind you that the items must be in perfect condition, with the purchase tag. Any exchange or return will be waived if the product has been used / damaged or is not in the same condition in which it was received.
Returns are free provided they are due to causes attributable to X STYLISH COLLECTIONS (defective part or error in the order, as well as error in size, model, color or others.).
If the reason for the return is attributable to you (change of article, change of size, change of opinion) the transport costs will be deducted from the return payment (price depending on where the return is made) or you can Send the garments yourself in the way that is most comfortable for you, always with a tracking code so that we can track the return status.
Once the return is approved, you will receive the amount in the same way you made your purchase.
After approving the return (the items have to be in perfect condition and have the interior and exterior labels) you will receive a confirmation email indicating that the amount will be credited to your account in a few days, at most within the deadline maximum of 14 working days.
Remember that credit card payment always depends on your bank.
In the cases in which you consider that at the time of delivery the product does not comply with the provisions, you must contact us immediately through our e-mail: (EMAIL) indicating the product data as well as the damage he suffers. We will proceed to examine the returned product carefully and we will notify you by e-mail, within a reasonable period of time, if the return or replacement of the product is appropriate (if applicable). The return or replacement of the item will be made as soon as possible and, in any case, within 30 days from the date on which we send you an email confirming that the return or replacement of the non-compliant item is appropriate.
The amounts paid for those products that are returned due to any defect or defect, when it really exists, will be fully refunded, including delivery costs incurred to deliver the item. The refund will be made in the same means of payment that was used to pay for the purchase.
X STYLISH COLLECTIONS SL, reserves the right to refuse returns communicated or sent after the deadline, or garments that are not in the same conditions in which they were received.
Regarding the cancellation of an order, it is possible, as long as it is canceled as soon as possible and the package has not left the warehouse, usually it is a maximum period of 24 hours.
You should contact us immediately through our e-mail: email@example.com, indicating the order details.
The amounts paid for those orders that are canceled before their shipments are processed, will be fully refunded, including shipping costs incurred in the order. The return will be made in the same payment method that was used to pay for the purchase.